RETURNS / CANCELLATION POLICY
Returns Policy
We hope that you will be delighted with your purchase from us. However, in the unlikely event that the item is is damaged or not as described we will offer a replacement or a full refund excluding postage costs. Evidence of damage should be reported to us within 7 days of receipt of the item. If you wish to cancel your order you have the right to do so without giving a reason but must inform us of your cancellation within 7 days of placing the order. A full refund will be offered for items that have not been dispatched to your address. Items that have been dispatched prior to receiving notification of your cancellation should not be opened and must be returned to us at the address below at your own expense. A full refund less our postage costs will be refunded to you on receipt of the returned goods in a satisfactory condition.
If you have not received your goods within 7 days (UK orders) or 28 days (Europe and Rest of the World) please contact us.
Events Cancellation Policy
If you wish to cancel your booking for an event you have the right to do so without giving a reason, but you must contact us to inform us. A refund will be offered as following: full refund up to 30 days prior to event; 50% refund up to 14 days prior to event; no refund thereafter.
Company details:
SCOTLAND: The Big Picture is a Company Limited by Guarantee and registered in Scotland. Company Number SC352287.
Ballintean, Kingussie, Inverness-shire, PH21 1NX. VAT No: 946 8545 73
